Why can I not synchronize?
If you encounter the following error when synchronizing then there are three things you have to check first. 1. Make sure that you are connected to the internet. Check the settings on your device and make sure to activate wi-fi or mobile data (3G / 4G / LTE). Open up a browser and check that you are able to load a website. If you are not able to load websites, you have a problem with your internet connection which is preventing the synchronization from IDEX, and you need to fix your connection to the internet before synchronizing again. 2. Check … Læs mere